Frequently Asked Questions
1. Can I have frames built in custom sizes? |
Yes. You will need to call or email the dimensions, and we will provide a quote for the size frame you are requesting. |
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2. Do you ever offer prints at discount prices? |
Yes, for our retail customers we run monthly specials...each month we will list 6 different framed prints to be sold at a discounted price. Look for the "Hot Offers" link! Check back each month to see what products we are offering. |
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3. Do you have a minimum amount on placing orders? |
There is no minimum for retail customers. Wholesale customers must have a $250 minimum on opening orders and a $100 minimum on re-orders. |
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4. Does Merle's offer any warranties on its products? |
We guarantee products to be free of manufacturing defects. Bear in mind these items are made out of old wood. Each item is handmade and will have minor imperfections that are unique to the wood. We do not consider these defects. Any damages during shipping must be reported within 5 business days to receive any credit. |
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5. How can I access the online wholesale store? |
You will need to create an account which must include your business name, address, phone number, email and state resale tax number. Only businesses with a state tax number will receive wholesale access. |
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6. How often do you get new prints? |
We try to update our prints at least twice a year--January and June. We will notify wholesalers when we update. |
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7. How to place an order? |
Choose the print(s) you like, select the frame style, then click on the "check out" button. You will be sent a confirmation within 48 hours. Your order will be shipped within 7-10 business days. You will be sent an email with a tracking number when the order has been shipped. |
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8. What are the delivery options? |
We ship most everything UPS within 7-10 business days. Freight charges will be added to your invoice. Damages need to be reported within 5 business days to receive credit. |
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9. What are payment options? |
We accept all major credit cards except American Express. |
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